1. How do I place an order on your website?

Ordering is easy! Simply browse our website, add the items you want to your cart, and follow the prompts to complete your purchase. You can also create an account for a faster checkout experience.

2. What payment methods do you accept for online orders?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. We also offer Clear pay, Klarna and Mollie Pay. Your payment information is encrypted for your security.

3. How can I track the status of my online order?

You can track your order by logging into your account and checking the order history. We'll also send you email notifications with updates on your order's status and shipping information.

4. What is your shipping policy?

We do NOT offer free returns to our EU customers at this moment in time. We have 2 options upon return through our portal - You can use your own label and return through the post office or you can use our Pre Paid Label at a return cost of €20 with peace of mind through our trusty courier DHL.

5. What is your return and exchange policy for online purchases?

Our return policy allows for returns within 28 days of delivery. To initiate a return or exchange, visit our Returns and Exchanges page for step-by-step instructions. 

6. Are there any discounts or promotions available for online shoppers?

We do offer first time welcome discounts and a free gift on your birthday. We also have sales going through the year and a few surprises. Keep checking our website and sign up to our email list to stay on top of everything.

7. How do I reset my password if I forget it?

You can reset your password by clicking on the "Forgot Password" link on the login page. We'll send you an email with instructions on how to create a new password.

8. Can I cancel or modify my order after it has been placed?

We aim to process orders quickly, but if you need to make changes or cancel your order, please contact our customer service team as soon as possible. We'll do our best to assist you but remember we only have a small window where we can cancel orders.